Privacy policy

The person in charge of the protection of personal information at Sunphinx is Patrick Jean-Baptiste, founder.

For any question or request about your personal information, email info@sunphinx.com or write to: Sunphinx, attention of the person in charge of the protection of personal information, 245-6683 Jean-Talon Street East, Montréal, Québec H1S 0A5.

We only collect the information needed for the purposes described in this policy:

• Contact form: your name, email address, company name, phone number, message and the page you write to us from.
• Technical information: IP address, browser type and connection data, processed by our hosting and security providers to run and protect the site.
• Privacy preferences: your cookie choice, stored in your own browser.

We do not ask for any sensitive information. Please do not include such information in your message.

• To answer your request and follow up on our exchanges.
• To protect the site and the form against bots, spam and abuse.
• To keep the site secure, available and working properly.

We do not use your information for other purposes without your consent, unless the law permits or requires it. We do not sell or rent your personal information, and we do not use it for advertising profiling.

By submitting the contact form, you consent to your information being used to answer your request. You may withdraw your consent at any time by emailing info@sunphinx.com, subject to our legal obligations.

• Necessary cookies: they let the site work securely and remember your cookie choice. They cannot be turned off.
• Bot protection: the form uses Cloudflare Turnstile, which analyses technical signals from your browser to tell human visitors from bots.
• Audience measurement and marketing: these cookies are off by default. The site currently uses no analytics or advertising tool. If we add one, it will only be enabled with your consent.

You can change your choices at any time with the “Manage cookies” link at the bottom of every page.

We only share your information with the providers that help us run the site, and only as needed:

• Cloudflare, Inc.: site hosting, security and bot protection (Turnstile).
• Resend, Inc.: delivery of form messages to our inbox.

These providers must protect your information and only use it for the services they provide to us. We may also disclose information when required by law.

Our providers may process your information outside Québec, including in the United States. Before any communication outside Québec, Sunphinx ensures the information receives adequate protection, in line with generally recognized principles of personal information protection.

We keep your information only as long as needed for the purposes for which it was collected. Messages received through the form are kept for at most three years after our last exchange, unless the law requires otherwise, then securely destroyed. Technical data is kept by our providers for their own, generally short, periods.

We take reasonable security measures to protect your information, including encrypted communications (HTTPS), bot protection and access limited to the people who need it.

At any time, you may:

• ask to access the personal information we hold about you;
• ask for it to be corrected if it is inaccurate, incomplete or ambiguous;
• withdraw your consent to its use;
• ask that it no longer be disseminated, or that any hyperlink attached to your name be de-indexed, where the law provides;
• ask for it to be provided to you in a structured, commonly used technological format.

To exercise your rights, email info@sunphinx.com. We may need to verify your identity. We will respond within 30 days.

If a confidentiality incident presents a risk of serious injury, we will notify the Commission d’accès à l’information and the people concerned, and take the necessary steps to limit its consequences.

If you believe your information was not handled in accordance with this policy, please first write to info@sunphinx.com so we can address it. You may also file a complaint with the Commission d’accès à l’information du Québec: www.cai.gouv.qc.ca.

We may update this policy to reflect changes in our practices or in the law. The current version is always published on this page, with its update date.